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Complaints

If you are not satisfied with any aspect of our services, please write to us for the attention of Mrs Nicolla Tanguy, Managing Director, at the address as stated below.
Alternatively you can address your complaint directly to the Guernsey Financial Services Commission. For contact details please see www.gfsc.gg.
Should you remain dissatisfied with how we processed your complaint, you have the option to refer your complaint to the Channel Islands Financial Ombudsman. For further information please see www.ci-fo.org.
Further details on how to complain are found in our “Making a Complaint Guide” which is available on request at the address below.
Bank J. Safra Sarasin Ltd
Guernsey Branch
Mrs Nicolla Tanguy
P.O. Box 348
1st Floor, Frances House
Sir William Place
St. Peter Port
Guernsey GY1 3UY
Channel Islands